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February 2019

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Aussies are clicking away to pay their bills as they shift away from phone and in-person payments

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Aussies are clicking away to pay their bills as they shift away from phone and in-person payments

Post by AlleyRose on Tue Nov 22, 2016 6:17 pm

MANY consumers are paying their bills with a click of a few buttons as paying in-person or over the phone diminishes, but there are ways to make sure you do it safely.
Internet banking has advanced in recent years; banks invest millions of dollars in technology to ensure it’s a safe and secure way to pay your bills.

Banks continue to develop their online technology to ensure transacting online is safe.Source:istock

New findings from financial comparison website RateCity show that almost three-quarters of Aussies go online to pay bills while about one in 10 opt to use their mobile or smartphone app.
Only 4 per cent pick up the phone to pay a bill using phone banking services.
However some generations — particularly older Aussies — are still nervous about paying their bills using technology and many opt for the old-fashioned way to pay in person at the post office or at a bank branch.
RateCity spokesman Peter Arnold says with the advancement of technology, consumers shouldn’t be concerned when it comes to using technology to pay.

RateCity spokesman Peter Arnold says banks have made significant investments in online security measures. Picture: SuppliedSource:Supplied

“The banks have invested a lot of money into payment security as more people are paying things online and using digital methods,’’ he says.
“Phone banking was one of the earlier non-in-person types of payments but now we are seeing that overshadowed by online banking being more the norm with a real wide spread adopters of that.”
Arnold says using technology can usually result in a customer avoiding being hit with a charge that they would otherwise be slugged with for paying by person.
The Australian Securities and Investments Commission’s senior executive leader in financial literacy, Miles Larbey, says while there’s been an increase in people paying bills online and on their smartphone they do have to make sure they are doing it safely.

ASIC Senior Executive Leader of Financial Literacy Miles Larbey says there are some simple things you can do to ensure you are transacting safely online. Picture: SuppliedSource:Supplied

“Every time you are transacting online or through a computer or mobile phone there are a few things to bear in mind. Make sure the website you are using is a secure website,’’ he says.
“Be careful about the content or applications you are downloading because they could contain malicious software and it could affect your device.
“And always make sure you log out after you do a transaction.”
Originally published as How to pay bills online the safe way

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